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02/2012-Present
Caliber Collision
enter
Lewisville, TX
Inside Sales
representative
Ø Contact existing and potential Caliber customers on matters
pertaining to insurance company assignments and estimates,
Caliber-generated repair estimates, and customer pay leads
Ø Following established guidelines to generate assignments reports,
make telephone calls to customers, provide information, answer customer
questions, maintain Insurance service level agreements and update the
company's business management computer system
Ø handle incoming customer calls and make arrangements for towing
service and rental car delivery, provide vehicle repair status, or
providing alternative contacts for resolving customer issues
10/2008-09/2010
T-Mobile, USA
Frisco, TX
Technical
Support Representative
Ø Answer incoming calls from customers who require technical support
for their PDA or Smartphone
Ø Support mobile operating systems such as: Blackberry, Android, and
Windows Mobile
Ø Use logical call flow, various tools, and asked probing questions to
troubleshoot and resolve device issues
Ø Remained current with knowledge of all technological advancements
of existing and new products
03/2008-10/2008
Home
Depot
Frisco, TX
Installation
Sales
Ø Promoted Home Depot home improvement services to customers
Ø Organized community events to raise awareness of Home Depot special
services
Ø Trained associates to promote Home Depot special services
06/2007-
03/2008
Radio
Shack
Flower Mound, TX
Store Manager
Ø Customer service management
Ø Inventory control
Ø Financial management
Ø Execution of company’s marketing and merchandising strategies
Ø Scheduling, training and coaching of store staff
Ø Driving sales
10/2005-06/2007
Sonic
Drive-In
Aubrey, TX
Assistant
General Manager
Ø Purchasing and food cost control
Ø Training and coaching of restaurant staff
Ø Scheduling and labor control
Ø Resolved guest and restaurant issues
Ø Ensured food safety and quality
Ø Exceeded guest expectations in customer
service
4/2001-
5/2005
Blockbuster, Inc.
Dallas,
TX
District
Training Manager
Ø Performed Store Manager responsibilities: People Development, Customer
Experience, Quality of Operations and Financial Control
Ø Trained all levels of Store Management and Corporate employees;
certified them at company standards
Ø Tested new procedures for the company and trained the Store Managers
in the district
Ø Facilitated company training classes and new-hire orientation
Ø Participated in job fairs, recruiting and hiring
Ø Acted as District Leader for 2 districts from 2/2004-9/2004
12/1996-2/2001
Hollywood
Entertainment
Dallas, TX
District Manager
Ø Supervised 8 stores in D/FW area
Ø Assisted new store openings
Ø Budget planning and P&L analysis to
maximize business opportunities
Ø Loss prevention
Ø Recruiting, hiring and development of
Assistant and Store Managers
Ø Labor and expense control
Ø Resolved customer and store issues
Ø Maintained company policies, procedures and
standards
Ø President’s Star Council–Participated in
conferences with company President, Key Department figures and other Star
Council members to discuss future of company, strategies and new ideas
2010-2013
Columbia Southern University
Orange Beach, AL
2007-2009
University of
Phoenix
Phoenix, AZ
2005-2006
DeVry
University
Irving, TX
1981-1982
Cedar Valley
College
Lancaster, TX
1977-1981
W. W. Samuell High
school
Dallas, TX
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